Increasing efficiency by piloting an AI chatbot to support insurance sales. The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%.
The project at a glance
1. Reduction of time and effort by 50%: The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%.
2. AI chatbot for insurance: The chatbot's response accuracy is 95%. Thanks to a user-centred approach to implementation, an NPS of 80% was achieved.
3. Collaboration with Microsoft: Within a few weeks, Zühlke and UNIQA, with the support of Microsoft, developed a tariff chatbot designed in the UNIQA layout. This chatbot aids sales employees by quickly and accurately answering questions about tariff specifics.
